IT Support /Desktop Support/Service desk/ interview Prep
Salepage : IT Support /Desktop Support/Service desk/ interview Prep
Archive : IT Support /Desktop Support/Service desk/ interview Prep Digital Download
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Are you looking for a career in IT support Tier 1? Are you prepared for your technical interview? Do you need to improve your IT Filed skills? If you answered yes, you are on the correct track. You can discover everything you need to pass your technical interview right here. I created this course using questions and answers to cover all aspects of technical assistance, desktop support, and service desk, as well as examples and real-life scenarios.
These questions and answers are appropriate for job seekers and those who are stuck in technical interviews. This course is divided as follows:
ITIL and Ticketing System: ITIL, service request, incident, problem, workaround, SLA, and Ticketing System, as well as real-life scenarios
Active Directory: Domain, Workgroup, Domain Controller, OU, password reset, user account creation, RSAT tool, and so on.
IP address, DNS, DHCP, proxy server, NAT router, switch, firewall, antivirus, VPN, network printer, OSI model, port number, TCP/IP….
Outlook and backup: How to configure Outlook, OST file, PST file, Archiving and Outlook tool, and so on.
Troubleshooting: Troubleshooting Strategies, Network Issues, Hardware Issues, Software Issues, Security Issues, and so on.
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