When Words Collide… Resolving Insurance Coverage and Claims Disputes

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Formal insurance education frequently emphasizes “here’s what’s covered” and “here’s what’s not covered.” In practice, practitioners rapidly find that there aren’t always clear-cut answers to coverage problems. Coverage exists (or does not exist) merely as a question of perspective or expectations in such claims. Case studies show how these legal concepts may be used to address real-world coverage issues without the need for litigation.

Bill Wilson’s Bio

InsuranceCommentary.com was founded by William C. Wilson, Jr., CPCU, ARM, AIM, AAM. In December 2016, he retired from the Independent Insurance Agents and Brokers of America, where he was Assoc. VP of Education and Research and the founder and director of the Big “I” Virtual University for nearly 17 years. He was formerly working at Insurance Services Office, Inc. as the Director of Education and Technical Affairs for the Insurors of Tennessee. He holds a B.S. in Fire Protection & Safety Engineering from the Illinois Institute of Technology.

Bill was a licensed insurance and surplus lines agent, and his professional affiliations included past president of the Middle Tennessee Chapter of CPCU, member of the national CPCU society’s board of directors, PMLG of the Honorable Order of Blue Goose, International, member of the Independent Insurance Agents & Brokers of America (IIABA) National Education Committee, member of the Certified Insurance Service Representative (CISR) National Advisory Committee, and member of the Certified Insurance Service Representative (CISR) National Education Committee.

He has trained and spoken for organizations such as the Independent Insurance Agents & Brokers of America and 43 of its state affiliates, the CPCU Society national convention and chapter programs, the National Association of Insurance Women (NAIW), the Southern Agents Conference (SAC), the Risk & Insurance Managers Society (RIMS), the International Risk Management Institute (IRMI), and the Society of Risk Management Consultants (SRMC).

Bill has delivered hundreds of technical seminars, workshops, and convention presentations from Hawaii to Maine, Alaska to Florida, as well as programs on time management, presenting and public speaking skills, seminar creation, and other topics. He has been the highest-rated presenter at multiple CPCU National Conventions, and his presentations are consistently well-received by participants. He has given seminars or webinars to groups of up to 5,000 people in a single session.

He received the IIABA L.P. McCord National Education Award for having the top-ranked state insurance education program in the country, as well as six other national education awards, including the George M. Gottheimer Memorial Award, which is presented on a regular basis to a CPCU Society member who has made an outstanding contribution to the field of insurance education, risk management, or insurance consulting, and, most recently, the Jeff Yates Lifetime Achievement Award.

Bill has researched, created, written, and published dozens of technical articles, manuals, and CDs/audio tapes, as well as articles in business and industry trade publications such as Presentations magazine, American Agent & Broker magazine, Independent Agent magazine, Tennessee Insuror magazine, Tennessee Business magazine, the CPCU Journal, CPCU Interest Group newsletters, and the SITE Journal.

He has been quoted as an expert in a variety of mainstream publications, including Readers Digest, Kiplinger’s, Money, and the Wall Street Journal, and as an expert resource/interviewee for local television and radio media. He has also testified as an expert witness in court.

“Bill Wilson is an authority when it comes to insurance,” according to Nashville NBC station WSMV. “Bill Wilson is acknowledged by his colleagues as one of the finest insurance instructors in America,” stated Dr. William T. Hold, president of the Society of Certified Insurance Counselors in Austin, Texas. “Bill Wilson is the nation’s preeminent leading authority on form, coverage, and technical concerns,” says Bob Rusbuldt, CEO of the Independent Insurance Agents & Brokers of America.

Bill currently blogs about insurance business issues at InsuranceCommentary.com and gives keynote speeches as part of his consulting firm. In addition to playing lead guitar with the band The Old Dogs, he is working on many literary projects.

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