Bill Eddy, LCSW, Esq. – Calming Upset People with an EAR Statement℠
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How do you talk to someone who is upset, especially if that person is upset all the time? Consider using an EAR Statement. Empathy, Attention, and Respect help people relax and lessen defensive behavior, ensuring that your message is not derailed by an emotional blockage. This video discusses why it works and shows what to say and avoid, as well as nonverbal tactics.
Curriculum of the Course
Empathy, Attention, and Respect Break the Cycle of High Conflict Reactions
Begin Calming Anxious People with an Ear Statement (64:24)
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