Dr. Anjoli Punjabi | Kristine Conrow - Insights on Providing Telephonic CMM Services to a Commercial Population

Dr. Anjoli Punjabi | Kristine Conrow – Insights on Providing Telephonic CMM Services to a Commercial Population

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Many healthcare institutions now provide telephonic comprehensive medication management (CMM) services to Medicare beneficiaries. Providing similar services to a commercial population, on the other hand, is unique. This roundtable presentation and discussion will give insights on CMM services to a commercial clientele via the phone.

Objectives of Learning
Pharmacists
Compare the advantages of offering CMM services via the phone vs in person.
Discuss commercial health plan payment structures and billing options.
Determine which subpopulations might benefit the most from CMM services.
Examine ways for communicating advice and treatment plans to patients and providers 5. Investigate variations in the flexibility of offering CMM services to a commercial population (i.e. follow-up, documentation)
Technicians
Determine techniques to assist pharmacists who provide telephonic CMM services.
Discuss how to handle scheduling and outreach.
Describe methods to enhance documentation efficiency.
Describe ways to improve communication with patients and providers.
Describe how you may help with drug coverage and adherence issues.
Describe how to track the resolution of drug therapy issues.

Caitlin Frail, PharmD, MS, BCACP is an Associate Professor at the University of Minnesota College of Pharmacy Twin Cities in the department of Pharmaceutical Care and Health Systems. She directs Introductory and Advanced Pharmacy Practice Experiences in Community Pharmacy and is interested in novel approaches of precepting in virtual care.

Kristine ConrowSeminars and merchandise related to Kristine Conrow: 1
MOBE

Kristine graduated from the University of Missouri-Kansas City School of Pharmacy in 2018. She completed an ambulatory care oriented PGY1 residency at Walgreens and Bethesda Family Medicine Clinic via the University of Minnesota College of Pharmacy. Kristine continued working for Walgreens after completing her residency, conducting drug therapy management at the regional office and working as a specialist pharmacist across the Twin Cities. Kristine joined the MOBE team in January 2020 as a clinical pharmacist, offering patients with telephonic complete medication management services.

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