Nancy Langton – CSR Essentials – Relationship Management – NO CE

Salepage : Nancy Langton – CSR Essentials – Relationship Management – NO CE
Archive : Nancy Langton – CSR Essentials – Relationship Management – NO CE Digital Download
Delivery : Digital Download Immediately

Description of the Course:

Welcome to the training course Relationship Management: Building Successful Business Relationships! This program will teach you how to develop effective connections with your coworkers, bosses, and clients.

Throughout the course, you will complete case studies and skill reinforcement tasks to ensure that the information is retained.

After completing the Relationship Management training, participants will be able to:

Recognize the responsibilities of the Underwriter, Producer, Account Manager, and Customer Service Representative, as well as how they interact to benefit the customer.
Identify the Four Communication Styles and do a self-inventory to determine the individual’s style.
Describe how different people’s communication styles, backgrounds, and situations affect message delivery.
Determine how different people value reputation, knowledge, and trust.
Determine the variables that cause disagreement at work with distinct persons.
To overcome disagreement, use astute questioning and active listening tactics.

Langton, Nancy M.

Nancy Langton, a founding partner of New Level Partners, LLC, is an educator and business expert with over 25 years of experience in training and development, human resources management, and recruitment in the insurance sector.

Nancy is energized by problem solving. She thrives on collaborating with executives and learning professionals to achieve their ambitions and requirements by utilizing her vast insurance sector expertise, as well as a life-long love for learning management and instructional design and delivery. Nancy’s strengths include combining new hire programs, existing staff development, and production efficiency efforts with innovative learning solutions that match specific corporate objectives.

Nancy oversaw Human Resources for many major brokerages and top-tiered insurance providers, including Chubb and PLI Brokerage, before cofounding New Level Partners in 2001. She has effectively handled all levels of recruiting and strategic hiring, as well as devised and implemented several training plans.

Nancy routinely lectures at conferences on a variety of learning and development, risk management and insurance, and talent acquisition subjects, in addition to her work in learning management.

Nancy graduated from the College of New Jersey with a BS in Comprehensive Business Education and an MA in Training and Development. She presently serves on the Board of Directors of Project InVEST, a non-profit organization, and is a member of the Society of Insurance Trainers and Educators (SITE), the Elearning Guild, and the Society of Human Resource Managers (SHRM).

Nancy, her husband, and their three children live in central New Jersey. Nancy likes spending time with her family, working out, traveling, and meeting new people in her leisure time.

William Harwood and Nancy Langton formed New Level Partners LLC (NLP) in 2001 as an Educational Consultant and Services provider. NLP’s Insurance Education experience offers covering for Commercial and Personal Lines, risk management, and associated business skills. NLP has planned, developed, and implemented a wide range of coverage and skill development curricula in both E-Learning and Instructor-Led formats. NLP offers off-the-shelf training as well as courses and programs that are tailored to the needs of the customer. NLP is dedicated to providing the finest quality training content as well as the most effective and engaging learning experience.

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